Terms & Conditions
To avoid any misunderstanding and minimize frustration
please read ALL the following points carefully:
· PayPal is our preferred method of payment.
· We also accept credit and debit payments
· Delivery will be made once payment has cleared.
· We only accept PayPal for international buyers.
· No VAT added after purchase, the price you see is the price you pay.
· We work Monday to Friday 9am to 5:30pm.
· We are closed in the evenings, at weekends and during all bank holidays.
· We aim to respond to emails within two working days, please note that we do not work evenings, weekends or any public holidays.
· We post worldwide!!
· Orders are not shipped at weekends or holidays.
· All items dispatched within 2 working days of cleared payment.
· All items are sent by Royal Mail tracked 48
· UK buyers please allow up to 3 working days for delivery after item is dispatched. International buyers please allow between 4 -14 for delivery.
· If in the unlikely circumstance you are unhappy with your item you may return or exchange it within 30 days of receipt.
· Please return the item, unworn, in its original condition and in the original packaging for a refund or exchange.
· Postage costs are at ALL times the buyer’s responsibility and this will be deducted from the refund amount unless an error on our part has occurred.
· First check your local sorting depot as 99% of the time that is where they turn up.
· If Royal Mail attempts a delivery and there is no one home the item will be sent to your local depot and held for 7 days after which it will be returned to sender. Unfortunately you will need to repay the postage to have the item resent to you.
· Contact us after 5 working days from payment if you have not received your item so that we can check on your purchase, occasionally human error may result in a sale being missed, if this happens we will refund the postage to you or offer you a full refund should you no longer require the item.
· Royal Mail does not class an item as missing until 15 working days have passed from the dispatch date. On the rare occasion that an item does go missing we will do everything possible to ensure a satisfactory outcome after this period. However during this waiting period we are unable to refund or replace as officially the item is not yet missing.